Delivery & Returns

Delivery

Regional centres (Durban, Johannesburg, Bloemfontein, East London, Port Elizabeth, George, Kimberly, Nelspruit, Pretoria, Stellenbosch)  FastWay courier door to door, 2 – 3 working days.

Rural & outlying areas, PostNet to PostNet or Aramex (you may select your choice) 3-5 working days.

International shipping – please contact us on admin@bukamina.co.za to enquire.

Please note we do not ship to P.O Boxes. Our couriers will need a signature on delivery.

Please note orders are processed Monday – Friday

Returns

Refund, Returns and Exchange Policy

In the unlikely event that you are not fully satisfied with your purchase we will either return or replace the goods subject to the terms set out below.

  1. Returns, refunds and exchanges

    Goods purchased from www.bukamina.com may be returned to our warehouse within 14 days of delivery provided that the goods are:
    • In original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been worn, washed, altered or damaged
    • Customers must send an email to admin@bukamina.co.za with the a copy of the original invoice, contact details, and reason for return
    • The goods must be packaged and sent to the return address, using a courier of your choice, at your own cost, and at your own risk. The return address will be provided by email when we have received your returns request
    • Sale items may not be returned
    • Items that have been personalised or modified may not be returned
    • We reserve the right to accept or reject the return of products that do not meet these requirements
  2. Upon receipt of the returned goods in our warehouse, within 14 days from delivery, and after the goods have been checked we will process the exchange, or refund the amount charged, excluding courier charges within 14 days. In the case of an exchange you will be charged the standard courier rate.
  3. Defective goods

    In the rare event that goods are defective or  have been damaged during delivery please contact us immediately or within 6 months of purchase via the returns form and we will collect the defect item at our expense. We will either refund or replace the product provided the defect is not due to the following reasons:
    • Negligence
    • Wear and tear
    • Incorrect wash care
    • Goods have been altered