Delivery & Returns

Refunds, returns & exchange policy

We hope that you love your Bukamina items but if you are not fully satisfied, please see our policy below:

All returns queries need to be processed within 7 days of purchase/delivery. Please email admin@bukamina.co.za

We accept returns that meet the following criteria:

·       The item must have been sold at one of stores, online or at the Shongweni Farmers market

·         The item must be returned unworn, unwashed, with swing tags attached and in its original state. We are unable to accept returns for items that have been altered from their original condition due to laundering or care practices.

·         Returned items will be inspected upon receipt and the return will only be processed if we are happy with the standard of the item. In the unlikely event that the garment is returned in an unsuitable state, we may have to return the item to you.

·         It is the customers responsibility to return the item to us by a reliable courier. If the package is lost in transit, we cannot process the return or refund. Courier fees will be at the cost of the customer.

·         Couriers can be arranged by us upon request, please include this in your email.

·      Please bear in mind that refunds can take 5 - 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. 

 

DEFECTIVE PRODUCTS:

If the item you received is defective (fabric flaws, holes, print stains, etc), we will happily issue you a 100% refund, store credit or exchange to the value of your initial purchase – given the item has been shipped back to us (at our cost) within 7 days of your purchase. Once we receive your item, we will review it and either approve or decline your request depending on whether the item is truly defective or not. If your item proves to be defective, we will approve your request. If your item proves not to be defective, we will invoice you for the courier cost of bringing your item back to our warehouse as well as the re-delivery fee to send your non-defective item back to you.

The following will NOT be regarded as defects and will not entitle you to a return under this section: 

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorised alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
  • issues with garments over 3 months old

 

NON-DEFECTIVE PRODUCTS:

If your item is non-defective but you are not satisfied with your purchase, we will happily provide you with a store credit or exchange to the value of your initial purchase. Please ensure your request is made within 7 days of your purchase. There are strictly no refunds for non-defective items.

 

INCORRECT SIZING:

If you purchased the incorrect size, we will happily exchange your item for the correct size, given we still have stock in your new desired size. If we do not have stock of your correct size, we will happily issue you a store credit or exchange to the value of your initial purchase. The courier fees will be at your own cost. Please ensure your request is made within 7 days of your purchase. There are strictly no refunds for incorrect sizing.

 

DISCOUNTED/SALE ITEMS:

Any items purchased on sale or purchases made with a discount code may not be returned, exchanged or refunded under any circumstances whatsoever.

 

STEPS TO FOLLOW:

Email admin@bukamina.co.za within 7 days of delivery or purchase. After 7 days you can only return a product if it is defective.

We will process refunds through our online payment portal or via EFT. Please include your banking details for a refund.

Deliver to Bukamina, 2 Swapo Road, Durban North, KZN, 4051

Please note, this is a working studio, not a shop: we are open Monday – Friday 9am – 3:30pm and Saturdays 9am – 1pm. 

OTHER:

In the unlikely event that we have made a mistake and delivered the incorrect item to you, please do not remove the swing ticket or try it on. Please email admin@bukamina.co.za to notify us so that we can arrange collection of the incorrect item and deliver the correct item to you, at our cost.

Please note if your item is not returned within 7 days of your purchase, we will not accept or process the refund, return or exchange of your item.

 

Gift Cards

Please note Gift Cards purchased in-store can only be used in our Bukamina Studio, La Lucia Mall and at the Shongweni Market.

Gift Cards purchased online are only redeemable online only.

Gift Cards are valid for 12 months, please contact admin@bukamina.co.za if there are any issues with your gift card. 

 

Delivery

Free Local Shipping over R1500

We deliver to regional centres (Durban, Johannesburg, Bloemfontein, East London, Port Elizabeth, George, Kimberly, Nelspruit, Pretoria, Stellenbosch) within 4 - 5 working days.

We deliver to rural & outlying areas within 5-7 working days.

International shipping – please contact us on admin@bukamina.co.za to enquire.

Please note we do not ship to P.O Boxes. Our couriers will need a signature on delivery.

Please note orders are processed from Monday – Friday only.