Delivery & Returns

Delivery

We deliver to regional centres (Durban, Johannesburg, Bloemfontein, East London, Port Elizabeth, George, Kimberly, Nelspruit, Pretoria, Stellenbosch) within 2– 4 working days.

We deliver to rural & outlying areas within 3-5 working days.

International shipping – please contact us on admin@bukamina.co.za to enquire.

Please note we do not ship to P.O Boxes. Our couriers will need a signature on delivery.

Please note orders are processed only from Monday – Friday.

Refunds, returns & exchange policy

For all refund, return & exchange requests/queries, please email admin@bukamina.co.za within 7 days of your purchase.

DEFECTIVE PRODUCTS:

If the item you received is defective (fabric flaws, holes, print stains, etc), we will happily issue you a 100% refund, store credit or exchange to the value of your initial purchase – given the item has been shipped back to us (at our cost) within 7 days of your purchase. Once we receive your item, we will review it and either approve or decline your request depending on whether the item is truly defective or not. If your item proves to be defective, we will approve your request. If your item proves not to be defective, we will invoice you for the courier cost of bringing your item back to our warehouse as well as the re-delivery fee to send your non-defective item back to you.

NON-DEFECTIVE PRODUCTS:

If your item is non-defective but you are not satisfied with your purchase, we will happily provide you with a store credit or exchange to the value of your initial purchase. The courier fees will be at your own cost. Please ensure your request is made within 7 days of your purchase. There are strictly no refunds for non-defective items.

INCORRECT SIZING:

If you purchased the incorrect size, we will happily exchange your item for the correct size, given we still have stock in your new desired size. If we do not have stock of your correct size, we will happily issue you a store credit or exchange to the value of your initial purchase. The courier fees will be at your own cost. Please ensure your request is made within 7 days of your purchase. There are strictly no refunds for incorrect sizing.

 DISCOUNTED/SALE ITEMS:

Any items purchased on sale may not be returned, exchanged or refunded under any circumstances whatsoever.

OTHER:

In the unlikely event that we have made a mistake and delivered the incorrect item to you, please do not remove the swing ticket or try it on. Please email admin@bukamina.co.za to notify us so that we can arrange collection of the incorrect item and deliver the correct item to you, at our cost.

Please note if your item is not returned within 7 days of your purchase, we will not accept or process the refund, return or exchange of your item.

We reserve the right to accept or reject the refund, return or exchange of products that do not meet these requirements.

Gift Cards

Please note Gift Cards purchased in-store can only be used in our Bukamina Studio and at the Shongweni Market.

Gift Cards purchased online are only redeemable online only.

Gift Cards are valid for 12 months, please contact admin@bukamina.co.za if there are any issues with your gift card.