Frequently Asked Questions?

What is our exchange & return policy?

For all refund, return & exchange requests/queries, please email admin@bukamina.co.za within 7 days of your purchase.

 Please note if your item is not returned within 7 days of your purchase, we will not accept or process the refund, return or exchange of your item.

DEFECTIVE PRODUCTS:

If the item you received is defective (fabric flaws, holes, print stains, etc), we will happily issue you a 100% refund, store credit or exchange to the value of your initial purchase – given the item has been shipped back to us (at our cost) within 7 days of your purchase. Once we receive your item, we will review it and either approve or decline your request depending on whether the item is truly defective or not. If your item proves to be defective, we will approve your request. If your item proves not to be defective, we will invoice you for the courier cost of bringing your item back to our warehouse as well as the re-delivery fee to send your non-defective item back to you.

NON-DEFECTIVE PRODUCTS

If your item is non-defective but you are not satisfied with your purchase, we will happily provide you with a store credit or exchange to the value of your initial purchase. The courier fees will be at your own cost. Please ensure your request is made within 7 days of your purchase. There are strictly no refunds for non-defective items.

INCORRECT SIZING:

If you purchased the incorrect size, we will happily exchange your item for the correct size, given we still have stock in your new desired size. If we do not have stock of your correct size, we will happily issue you a store credit or exchange to the value of your initial purchase. The courier fees will be at your own cost. Please ensure your request is made within 7 days of your purchase. There are strictly no refunds for incorrect sizing.

DISCOUNTED/SALE ITEMS:

Any items purchased on sale may not be returned, exchanged or refunded under any circumstances whatsoever.

OTHER:

In the unlikely event that we have made a mistake and delivered the incorrect item to you, please do not remove the swing ticket or try it on. Please email admin@bukamina.co.za to notify us so that we can arrange collection of the incorrect item and deliver the correct item to you, at our cost. 

We reserve the right to accept or reject the refund, return or exchange of products that do not meet these requirements.

Once I've placed an order, may I amend it /add to it prior, to shipping?

Yes, we will happily amend orders that have not already been despatched.  We can cancel/add an item, change the size or edit your billing and shipping details.  We process our orders quickly, so get hold of us asap on admin@bukamina.co.za and one of our team members will happily assist you.  If you have not received a reply by midday of the next working day, kindly contact us on 076 140 1160

May I purchase a Gift Voucher online?

Yes you can purchase a gift voucher online. Go to the bottom of our page and click on Gift Cards.

Please note Gift Cards purchased in-store can only be used in our Bukamina Studio or at the Shongweni Market.

Gift Cards purchased online are only redeemable online only. 

Gift Cards are valid for 12 months, please contact admin@bukamina.co.za if there are any issues with your gift card. 

May I use my own courier?

If you have access to your own courier, you may use their services with pleasure. However, you will have to let us know.

When you get to the 'shipping' tab, select 'Pick Up.' You may fetch your order from our Studio at 2 Swapo Road, Durban, KwaZulu-Natal.

Do you offer overnight shipping?

Do you ship internationally?

Yes we do! We have a partnership with DHL Worldwide Express. We complete the necessary documents for customs and DHL ensures that your order is shipped and delivered with ease. 

Can I track my order? 

When your order is dispatched, you will receive an email confirmation with shipping details and a tracking number that can be used online to track your package. To follow the whereabouts of your parcel, please follow the instructions in your email confirmation. If you need help, contact us on admin@bukamina.co.za and we will gladly assist. 

Do you allow exchanges on sale items?

Unfortunately, we do not allow returns, exchanges or vouchers on any sale item.

What if I receive damaged/defective items?

If the item you received is defective (fabric flaws, holes, print stains, etc), we will happily issue you a 100% refund, store credit or exchange to the value of your initial purchase – given the item has been shipped back to us (at our cost) within 7 days of your purchase. Once we receive your item, we will review it and either approve or decline your request depending on whether the item is truly defective or not. If your item proves to be defective, we will approve your request. If your item proves not to be defective, we will invoice you for the courier cost of bringing your item back to our warehouse as well as the re-delivery fee to send your non-defective item back to you.

What payment options may I use and is it safe to use my card?

We use PayFast as our payments processing service. PayFast accepts a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard, Visa cards,Samsung Pay, Capitec Pay, SnapScan (Scan QR code), MobiCred as well as Zapper.

We also accept INSTANT electronic fund transfers (EFT) directly into our bank account through PayFast.

Alternatively you can pay over 3 instalments using the PayJustNow option.

How do I use my Gift Card / Discount Code?

Coupon codes (received with a gift voucher or as a promotional offer) must be entered as part of the checkout process. Enter your code into the “Discount Code/ GiftCard” field and click the “Apply” button.

My Discount Code doesn't seem to be working?

Please check that the account (email address) that you are logged into, is the same account (email address) that the discount code was sent to.

If a product is sold out, will you get more stock?

Once a garment is out of stock we will not be restocking. Our styles & prints are limited to ensure exclusivity, so we try and stick to small runs on each garment. 

We may repeat styles if they are loved by you, however they will be in a different print. Thats why we recommend you keep ahead of the game and subscribe to our newsletter, as well as follow our instagram & facebook sites so that you get a heads up on new stock arrivals.

What are your trading hours?

Our website is open 24/7 for you to purchase whenever you desire.

Our studio is open from:

MONDAY-FRIDAY: 9:00am-3:30pm

SATURDAY: 9:00am - 1:00pm

SUNDAY: Closed

PUBLIC HOLIDAYS: Closed